Returns & Refunds

Last updated: August 10, 2026

We want you to understand the return process before sending an item back. Start every request by emailing support@fopye.com.

30-Day Return Request Window

You may request a return within 30 days after confirmed delivery. To be eligible, the item must be unworn, unused, unwashed and in the same condition in which it was received, with original packaging and any included tags.

Do not mail a return to the address shown on the original parcel. Contact us first for review and return instructions. Unauthorized returns may not be accepted or may experience significant delays.

How to Request a Return

1. Email help@arteliff.com with your order number and the reason for the request.
2. Include clear photos if the item is damaged, defective or incorrect.
3. Wait for eligibility confirmation and return instructions.
4. Use a trackable shipping method and keep the shipping receipt.

Damaged, Defective or Incorrect Items

Contact us within 7 days of delivery with clear photos of the item, packaging and shipping label. After review, we may offer an appropriate replacement, refund or other resolution. When we confirm that the item was damaged, defective or incorrectly sent, we will not require you to bear reasonable return costs associated with our error.

Items That Cannot Be Returned

• Items that have been worn, washed, altered or damaged after delivery.
• Items missing original packaging, tags or bundle components.
• Gift cards.
• Personalized items or items expressly marked “Final Sale.”
• Items restricted from return for health or hygiene reasons after their protective seal has been opened, where applicable.

Normal promotional pricing alone does not make an item final sale unless the product page clearly states “Final Sale.”

Return Shipping

For preference-based returns, including fit, color preference or change of mind, the customer is responsible for return shipping unless otherwise required by law. Original shipping charges are generally non-refundable unless the return results from our confirmed error.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are sent to the original payment method. Your bank or payment provider may require approximately 5–10 business days to post the credit after it is issued.

If only part of a bundle is returned or bundle components are missing, the return may be declined or the refund may be adjusted to reflect the items retained, to the extent permitted by law.

Exchanges

Because availability can change, the fastest way to obtain another size is usually to request a return and place a new order after the return is approved. Contact us before sending anything back.

Order Cancellations

Email us as soon as possible. We will attempt to cancel an order that has not entered fulfillment, but cancellation cannot be guaranteed once processing or shipping has begun. If an order has shipped, the eligible return procedure applies after delivery.

Contact

Email support@fopye.com and include your order number.