Shipping Policy
Last updated: August 10, 2026
This Shipping Policy explains how orders placed through Arteliff are processed and delivered. Contact support@fopye.com. if you need assistance.
Order Processing
Most orders are prepared within 2–5 business days after payment is successfully authorized. Business days exclude weekends and public holidays. High-volume periods, address verification or product availability may require additional processing time.
Estimated Delivery
For most U.S. destinations, estimated transit time is 7–15 business days after dispatch. This estimate is not a guaranteed delivery date. Remote locations, weather, customs reviews, peak seasons and carrier disruptions can cause delays.
Any shipping charge, free-shipping promotion or more specific delivery estimate available for your order will be shown at checkout or in your order confirmation.
Shipping Delays
We make shipping representations only when we have a reasonable basis for them. If we learn that we cannot ship within the time stated for your order—or within 30 days when no shipping time was stated—we will notify you and provide the option to agree to the delay or cancel the unshipped order for a prompt refund, as applicable.
Tracking
When tracking becomes available, it is sent to the email address used at checkout. Tracking can take several business days to display the first carrier scan. Some multi-item orders may arrive in more than one package and may have separate tracking numbers.
Shipping Address
Please check the complete address, apartment or unit number and postal code before submitting your order. Contact us immediately if a correction is needed. We will try to help before fulfillment begins, but an address change cannot be guaranteed once an order is processing or has shipped.
Customers are responsible for additional carrier charges caused by an incorrect or incomplete address supplied at checkout, except where prohibited by law.
Marked Delivered but Not Received
Check the delivery location, household members, neighbors and any building mailroom, then contact the carrier using the tracking number. If the package still cannot be located, email us with your order number so we can review the available delivery information.
International Orders
When international delivery is available, the customer may be responsible for import duties, taxes or brokerage charges imposed by the destination country. These charges are not controlled by Arteliff and are not included unless expressly stated at checkout.
Contact
Email support@fopye.com. and include your order number.